Refund policy
Refund Policy
At Texanz BBQ, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
To start a return, please email us at texanzbbq@gmail.com with your order number and reason for return.
Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed back to your original payment method.
Please allow 3–7 business days for the refund to appear in your account, depending on your payment provider.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please email us with photos of the issue and your order details.
Non-returnable items
Some items cannot be returned, including:
- Perishable goods (e.g. food products)
- Opened or used items
- Gift cards (if applicable)
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include photos so we can resolve this quickly.
Shipping costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Original shipping costs are non-refundable.
Contact
If you have any questions about your return or refund, please contact us at: